When will my order ship?
Payment-authorized orders are normally processed in 1–2 business days. Canadian transit generally takes another 4–6 business days after dispatch.
Can I request a return or exchange?
Yes. Contact us within 30 days after delivery. Eligible new, unused items and products that arrive damaged, defective, incorrect, incomplete, or materially different from their description can be reviewed. Exchanges depend on inventory.
How do I return an item?
Obtain approval and the correct return address before mailing. A free prepaid label is included in the parcel; ask us for help if it is missing. No restocking fee applies.
When is a refund sent?
An approved refund is processed or initiated to the original payment method within 10 days after the returned item is received and checked. Bank posting time is separate.
How can I get help?
Use our Contact Us page for questions about products, tracking, payment, returns, or privacy.